Please use this identifier to cite or link to this item: http://hdl.handle.net/2440/108491
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Type: Journal article
Title: Unpacking the black box: a realist evaluation of performance management for social services
Author: Tan, H.
Harvey, G.
Citation: Public Management Review, 2016; 18(10):1456-1478
Publisher: Taylor & Francis
Issue Date: 2016
ISSN: 1471-9037
1471-9045
Statement of
Responsibility: 
Hwee Teng Robyn Tan and Gill Harvey
Abstract: This study examined how and why performance management works to achieve accountability and improvement among voluntary organizations, through the use of performance information. Applying realist evaluation methodology, initial programme theories of performance management were developed and tested against empirical data gathered from six case studies in the voluntary sector in Singapore. Considerable variation in implementation undermined the success of performance management, leading to the use of performance information primarily for reporting purposes rather than for learning and improvement. Findings highlight the need for greater attention to the contexts necessary to optimize the effective implementation of performance management.
Keywords: Performance management; realist evaluation; social services
Rights: © 2015 Taylor & Francis
RMID: 0030039964
DOI: 10.1080/14719037.2015.1112422
Appears in Collections:Nursing publications

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