Mobile Data Service usage and preference: an investigation of Australian consumers

Abstract

Understanding mobile phone users' behaviour and sentiment is essential for the commercial success of mobile content and information services. This paper aims to enhance this understanding through analysing data gathered from a consumer survey. We report on a broad survey of over 6000 Australian mobile phone users, covering respondents' behaviour and preferences on a range of variables relevant to the consumption of mobile content and information services. Findings from this research inform application developers, content aggregators, content owners, mobile telecommunication companies, handset manufacturers, analysts and other industry partners and may also help to establish guidelines for telecommunication carriers and government policy makers.