Creating value through social processes: An exploration of knowledge dynamics in expert communities of practice

Abstract

This research explores how communities of practice facilitate knowledge dynamics through unique social processes. Despite the growing focus on communities of practice as an effective way to facilitate knowledge management and innovation, the social processes used by such communities to engage in continuous knowledge sharing and new idea generation is yet to be fully explored. In particular, this study focuses on how expert communities operating within organisational boundaries use social processes to share knowledge among members which enhances their creativity and innovative outcomes within such expert communities. The findings highlight the significance of actively encouraging and supporting the cultivation of social networks within their organisations to create value through fostering knowledge sharing and new idea generation. Therefore, it is important for managers and senior members to recognise the value of social interactions when facilitating knowledge sharing and innovation within organisational communities.